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Service Advisor
2 months ago
Job Summary:
Thrive Group is seeking a skilled Service Advisor to join our team in a permanent capacity. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and experience.
Key Responsibilities:
- Provide exceptional customer service, greeting customers and addressing their concerns in a professional and courteous manner.
- Conduct thorough vehicle inspections, identifying any issues and providing detailed reports to customers.
- Explain recommended repairs and services to customers, ensuring they understand the necessary work and associated costs.
- Schedule appointments and manage the service department's calendar, ensuring efficient use of time and resources.
- Coordinate with technicians to ensure timely completion of repairs, maintaining high levels of customer satisfaction.
Requirements:
- Previous experience as a Service Advisor or in a similar customer service role is preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Knowledge of automotive systems and repairs is a plus, with the ability to explain complex concepts in a clear and concise manner.
- Ability to multitask and prioritize tasks in a fast-paced environment, maintaining a high level of productivity and accuracy.
- Proficient computer skills for data entry and record keeping, with the ability to learn new systems and software.
What We Offer:
- A competitive salary of £32,000 per annum.
- A generous holiday allowance, ensuring you have time to relax and recharge.
- Access to a Health and Wellbeing support service, promoting your physical and mental health.
- Team Member Discounts and incentives, offering exclusive benefits and rewards.
- Free onsite parking, making it easy to get to work and enjoy your breaks.
- Excellent training and development opportunities, ensuring you continue to grow and succeed in your role.
