Customer Experience Representative

3 weeks ago


Frome, Somerset, United Kingdom Fusion Lifestyle Full time
Customer Service Advisor - Frome

We are currently seeking a highly skilled and enthusiastic Customer Service Advisor to join our team at Fusion Lifestyle in Frome.

As a Customer Service Advisor, you will be the first point of contact for our customers, providing a positive and professional service. You will be responsible for managing the customer database, driving membership sales, and providing accurate information to assist customers in weighing up their options.

Key responsibilities include:

  • Offering a consistent and outstanding level of customer service
  • Building rapport and trust with customers
  • Achieving sales targets and KPIs
  • Managing the front-of-house area and monitoring entry to the centre
  • Processing customer sales and bookings

You will also be responsible for assisting in the development of programming, managing complaints, and presenting and selling food and drink stock to customers.

Fusion Lifestyle is a registered charity that invests back into the communities it serves. We offer attractive employee benefits, competitive rates of pay, and opportunities for training and development. If you are passionate about delivering exceptional customer service and have a 'can-do' attitude, we want to hear from you.



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