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Contact Centre Team Lead
2 months ago
We are seeking a highly motivated and experienced Guest Excellence Team Leader to join our team at Merlin Entertainments Contact Centre in Chertsey, Surrey.
Key Responsibilities:
- Champion the highest levels of service and performance by coaching and motivating team members.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other teams to ensure seamless service delivery.
- Monitor and analyze performance metrics to identify areas for improvement.
Requirements:
- Proven experience in a customer-facing role, preferably in a contact centre environment.
- Excellent leadership and coaching skills.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About Us:
Merlin Entertainments is a leading global entertainment company, operating a diverse portfolio of brands and attractions. We are committed to delivering exceptional guest experiences and creating memorable moments for our visitors.
