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Senior Account Manager, Clinical Trial Supplies

2 months ago

Willington, Durham, United Kingdom Bionical Emas Full time
About the Role

We are seeking an experienced Senior Account Manager to join our Clinical Trial Supplies team. As a key member of our team, you will be responsible for managing and developing new and existing key strategic customer accounts.

As a Senior Account Manager, you will work closely with our experienced team and report to the Head of Account Management. You will have the opportunity to develop your skills and add value to our business.

Key Responsibilities
  • Lead Key Accounts and Teams: Manage key client accounts while overseeing a team of Account Executives and Account Managers, ensuring effective collaboration and performance.
  • Global Sourcing and Procurement: Develop and maintain global sourcing and procurement networks, identifying new opportunities to enhance the business's supply chain and product offerings.
  • Client Relationship Management: Serve as the primary point of contact in client meetings, confidently leading discussions and addressing client needs without requiring senior team support.
  • Mentorship and Team Development: Provide guidance and mentorship to Account Executives and Managers, fostering a culture of operational excellence and continuous improvement within the team.
  • Representation at International Conferences: Represent the company at key international conferences, supporting the leadership team in networking and business development initiatives.
  • Budgeting and Sales Targets: Assist Account Directors in creating and managing budgets for key accounts, ensuring that sales targets are met or exceeded, and new growth opportunities are identified.
  • Customer and Supplier Relationship Management: Build strong, lasting relationships with customers and suppliers, proactively addressing and resolving any issues to maintain high customer satisfaction.
  • Compliance and Quality Assurance: Ensure that all team activities adhere to company SOPs, regulatory requirements, and quality standards, maintaining compliance in procurement and supply chain processes.
  • Continuous Improvement and Operational Excellence: Collaborate with the Group Business Unit Director to promote a culture of continuous improvement, driving operational excellence across the business.
  • Performance Management and Talent Development: Manage and develop direct reports, focusing on performance management, talent acquisition, and retention to strengthen the team and achieve business goals.
Requirements
  • Degree level education or equivalent would be desirable.
  • Previous experience within comparator drug sourcing, or equivalent, would be highly advantageous.
  • Willingness and desire to develop within, and add value to, the business.
  • Customer-focused, enthusiastic and pro-active approach.
  • Ability to deal confidently with colleagues, regulatory bodies, customers, suppliers and other relevant third parties.
  • Ability to work under pressure and within time constraints.
  • Compliance-focused, with ability to understand and develop processes and systems.
What We Offer
  • 25 days of vacation.
  • Vacation days purchasing scheme.
  • 1 extra vacation day per each 3 years of service.
  • Discretionary Annual Bonus.
  • Sabbatical of 3 to 6 months (after 2 years of service).
  • Free food and beverages at all offices.
  • Life Insurance.
  • Health Insurance and Employee Assistance Programme.
  • Employee Support Networks – help us continue to build on our inclusive culture.
  • Flexible and hybrid work.