Relief Shop Manager

2 weeks ago


Bournemouth, Bournemouth, United Kingdom Julia's House Full time

Job Summary

We are seeking a highly skilled and experienced Relief Assistant Shop Manager to join our retail team at Julia's House. As a key member of our team, you will be responsible for providing exceptional customer service, managing our shops, and supporting our volunteers.

Key Responsibilities

  • Shop Management
    • Ensure our shops are well-presented and maintained to the highest standards.
    • Manage the processing of donations and stock.
    • Develop and implement effective sales and marketing strategies to maximize profits.
  • Customer Service
    • Provide exceptional customer service to our customers, ensuring a positive and engaging experience.
    • Respond to customer queries and concerns in a professional and timely manner.
  • Volunteer Management
    • Support and manage our volunteers, ensuring they have a positive and rewarding experience.
    • Develop and implement effective volunteer management strategies to maximize their contribution.
  • Team Collaboration
    • Work collaboratively with our shop managers and other team members to achieve our goals.
    • Contribute to the development and implementation of our retail strategy.

Requirements

  • Experience
    • Proven experience in a retail management role, preferably in a charity or non-profit organization.
  • Skills
    • Excellent customer service and communication skills.
    • Strong leadership and management skills.
    • Ability to work independently and as part of a team.
    • Flexibility and adaptability in a fast-paced environment.
  • Education
    • Relevant qualifications in retail management or a related field.

What We Offer

  • Competitive Salary
  • Excellent Benefits Package
  • Opportunities for Professional Development

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