Shop Operations Manager

6 days ago

Bournemouth, Bournemouth, United Kingdom British Red Cross Full time

About the Role

Job Title: Shop Manager

Job Summary: We are seeking a highly motivated and experienced Retail Store Manager to lead our charity shop in Bournemouth. As a Shop Manager, you will be responsible for providing a brilliant shopping experience for our customers, leading a team of staff and volunteers, and achieving financial targets.

Key Responsibilities:

  • Lead a team that provides exceptional customer service and creates a welcoming shopping environment.
  • Work closely with the team to coordinate activities, manage stock, and maintain a clean and organized store.
  • Develop and implement strategies to increase sales and achieve financial targets.
  • Recruit, train, and manage a team of staff and volunteers to ensure excellent customer service and high-quality store operations.
  • Represent the British Red Cross in a professional manner and embody our core values.

Requirements:

  • Proven retail experience at supervisory level, with a strong track record of delivering excellent customer service.
  • Excellent leadership and management skills, with the ability to motivate and develop a team.
  • Strong business acumen, with the ability to analyze sales data and develop strategies to increase revenue.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and volunteers.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Access to a range of employee benefits, including a pension scheme and cycle-to-work scheme.

About the British Red Cross:

The British Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education to individuals and communities affected by conflict, disasters, and other crises. We are committed to promoting the values of humanity, impartiality, neutrality, and independence.

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