IT Service Desk Senior Assistant
3 hours ago
About the Role
Gateshead Health NHS Foundation Trust is seeking a highly skilled and motivated Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.
Key Responsibilities
- Provide first-level technical support to users via phone, email, and remote assistance, ensuring prompt and courteous responses to their inquiries.
- Troubleshoot hardware, software, and network-related issues and escalate complex problems to appropriate teams when necessary.
- Maintain accurate and detailed records of all user interactions and issue resolutions in our ticketing system.
- Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
- Assist in the creation and maintenance of documentation, knowledge base articles, and user guides to enhance service efficiency.
- Ensure compliance with company policies and security protocols to safeguard user data and network integrity.
Requirements
- Strong experience of working in a customer service environment, not necessarily IT.
- Substantial experience of first and second line IT support in a highly complex environment.
- Familiarity with use of Service Desk software systems.
- Use of Microsoft operating systems, including installation, repair, service pack installation, upgrading, configuration.
- Familiarity with Microsoft end user productivity applications, including installation, configuration and basic use.
Desirable Qualifications
- Education to NVQ Level III or equivalent experience.
- Familiarity with Microsoft Office product family from a user and support perspective.
- Possess ITIL Green Badge certification.
- Possess Service Desk Institute Service Desk Analyst qualifications.
About Us
Gateshead Health NHS Foundation Trust is committed to helping streamline operations to achieve greater efficiency and enhance patient care. We are a dynamic and innovative organization that values innovation and professional growth.
We offer a supportive and collaborative work environment that is passionate about technology and customer satisfaction. If you are ready to take on a rewarding challenge and become an integral part of our Service Desk team, we'd love to hear from you.
-
IT Service Desk Senior Assistant
1 week ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeAbout the RoleGateshead Health NHS Foundation Trust is seeking a highly skilled and motivated Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Key ResponsibilitiesProvide first-level technical support to users via...
-
IT Service Desk Senior Assistant
1 week ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeAbout the RoleGateshead Health NHS Foundation Trust is seeking a highly skilled and motivated Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Key ResponsibilitiesProvide first-level technical support to users via...
-
IT Service Desk Senior Assistant
2 weeks ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Technical Support Specialist, you will play a critical role in providing first-level technical support to our users, ensuring prompt and courteous responses to their inquiries.Key...
-
IT Service Desk Senior Assistant
2 weeks ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Technical Support Specialist, you will play a critical role in providing first-level technical support to our users, ensuring prompt and courteous responses to their inquiries.Key...
-
IT Service Desk Senior Assistant
3 weeks ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Technical Support Specialist, you will play a critical role in providing first-level technical support to our users, ensuring prompt and courteous responses to their inquiries.Main...
-
IT Service Desk Senior Assistant
3 weeks ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our dedicated team at Gateshead Health NHS Foundation Trust. As a Technical Support Specialist, you will play a critical role in providing first-level technical support to our users, ensuring prompt and courteous responses to their inquiries.Main...
-
IT Service Desk Senior Assistant
2 weeks ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeAbout the RoleGateshead Health NHS Foundation Trust is seeking a highly skilled and motivated Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Key ResponsibilitiesProvide first-level technical support to users via...
-
IT Service Desk Senior Assistant
2 weeks ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeAbout the RoleGateshead Health NHS Foundation Trust is seeking a highly skilled and motivated Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.Key ResponsibilitiesProvide first-level technical support to users via...
-
Senior IT Support Specialist
1 month ago
Gateshead, Gateshead, United Kingdom Searchability Full time £30,000Position: Senior IT Support SpecialistJoin a dynamic and expanding organization as a Senior IT Support Specialist. Compensation: Competitive salary range of £26,000-£32,000 based on experience, along with a comprehensive benefits package.About the Company:Our client is dedicated to equipping businesses with cutting-edge technology to help them achieve...
-
Senior Sales Assistant
5 days ago
Gateshead, Gateshead, United Kingdom Heron Food Full time{"title": "Senior Sales Assistant Role at Heron Foods", "description": "Unlock Your Potential as a Senior Sales AssistantAt Heron Foods, we're on a mission to deliver exceptional customer experiences and drive sales growth. As a Senior Sales Assistant, you'll be the driving force behind our store's success, ensuring seamless operations and outstanding...
-
Senior Sales Assistant
5 days ago
Gateshead, Gateshead, United Kingdom Heron Food Full time{"title": "Senior Sales Assistant Role at Heron Foods", "description": "Unlock Your Potential as a Senior Sales AssistantAt Heron Foods, we're on a mission to deliver exceptional customer experiences and drive sales growth. As a Senior Sales Assistant, you'll be the driving force behind our store's success, ensuring seamless operations and outstanding...
-
Senior Care Services Leader
1 month ago
Gateshead, Gateshead, United Kingdom Community Integrated Care Full timeCommunity Integrated Care Senior Care Services LeaderCommunity Integrated Care is in search of a committed health and social care expert for a Senior Care Services Leader position. The selected individual will oversee multiple Supported Living Services across designated regions.Benefits & Unique Selling Points:Attractive salary packageMeaningful work...
-
Customer Service Assistant
2 weeks ago
Gateshead, Gateshead, United Kingdom Learning Curve Group Full timeAbout Learning Curve GroupLearning Curve Group is a leading provider of education and training solutions, dedicated to empowering individuals and communities through inclusive education and lifelong learning experiences.Job RoleThe Customer Service Assistant will play a vital role in supporting learners from enrolment to programme completion, ensuring a...
-
Customer Service Assistant
2 weeks ago
Gateshead, Gateshead, United Kingdom Learning Curve Group Full timeAbout Learning Curve GroupLearning Curve Group is a leading provider of education and training solutions, dedicated to empowering individuals and communities through inclusive education and lifelong learning experiences.Job RoleThe Customer Service Assistant will play a vital role in supporting learners from enrolment to programme completion, ensuring a...
-
Gateshead, Gateshead, United Kingdom Protocol Education Full timePosition: Senior Teaching Assistant - Special Educational NeedsOverview: We are looking for a dedicated and skilled Senior Teaching Assistant to support the educational journey of students with special educational needs. This role is essential in fostering an inclusive learning environment and ensuring that every student has the opportunity to thrive....
-
Senior Manager for Adult Social Services
1 month ago
Gateshead, Gateshead, United Kingdom Randstad Care Full timePosition OverviewJob Title: Senior Manager for Adult Social ServicesEmployer: Randstad CareCompensation: £30 - £35 per hourWork Location: RemoteRole SummaryRandstad Care is in search of a skilled and committed Senior Manager to oversee our Adult Social Services team. This team acts as the primary contact for all inquiries and referrals related to adult...
-
Emergency Services Administrative Coordinator
1 month ago
Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timePosition Overview The role involves delivering administrative support to the Medical and Nursing teams within the Emergency and Urgent Care service sector of the healthcare organization. The successful candidate will perform clerical tasks as directed by the administrative team leader and service line managers. Key Responsibilities - Welcome all...
-
Customer Service Assistant
7 days ago
Gateshead, Gateshead, United Kingdom Learning Curve Group Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as an Engagement Assistant Apprentice. This is an exciting opportunity to develop your skills and knowledge in customer service, programme management, and event coordination.Key ResponsibilitiesManage the enrolment process for new learners, ensuring all necessary forms...
-
Customer Service Assistant
7 days ago
Gateshead, Gateshead, United Kingdom Learning Curve Group Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as an Engagement Assistant Apprentice. This is an exciting opportunity to develop your skills and knowledge in customer service, programme management, and event coordination.Key ResponsibilitiesManage the enrolment process for new learners, ensuring all necessary forms...
-
Senior Nurse Leader
2 hours ago
Gateshead, Gateshead, United Kingdom Health Recruit Network Full timeJob Title: Senior NurseJob Type: PermanentLocation: GatesheadSector: Dementia, Nursing Homes, PalliativeJob Description:We are seeking a dedicated and experienced Senior Nurse to join our team at a beautiful nursing home in Gateshead. As a Senior Nurse, you will be responsible for leading a team of care assistants and overseeing the delivery of high-quality...