Customer Service Operations Manager
1 month ago
We are seeking a highly skilled Customer Service Manager to join our team at Pin Point Recruitment. As a Customer Service Manager, you will be responsible for leading and directing the customer service team to deliver exceptional customer care.
Key Responsibilities:- Plan and manage customer service operations within budget and relevant KPIs.
- Improve customer service operations to reduce customer effort and increase retention.
- Monitor operational aspects of SLA and manage successes and failures.
- Responsible for onboarding and terminating customers.
- Solve customer issues within scope, including credit notes within mandate.
- Accountable for retention on portfolio accounts and ensure standard commercial terms. Shared responsibility for credit monitoring with shared service.
- Coach and train customer service employees to ensure right competence levels.
- Manage all customer service resources, including personnel.
- Implement operational improvements on New Business and Quotes process and procedure.
- Identify and implement opportunities for problem prevention.
- Excellent verbal and written communication skills.
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and ability to analyze data.
We are looking for a motivated and experienced Customer Service Manager who can drive continuous improvement and excellence in customer service. If you have a passion for delivering exceptional customer experiences, we want to hear from you.
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Customer Service Operations Manager
1 month ago
Knutsford, United Kingdom Pin Point Recruitment Full timeCustomer Service Manager Job OpportunityWe are seeking a highly skilled Customer Service Manager to join our team at Pin Point Recruitment. As a Customer Service Manager, you will be responsible for leading and directing the customer service team to deliver exceptional customer care.Key Responsibilities:Plan and manage customer service operations within...
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Customer Service Operations Manager
1 month ago
Knutsford, United Kingdom Pin Point Recruitment Full timeCustomer Service Manager Job OpportunityWe are seeking a highly skilled Customer Service Manager to join our team at Pin Point Recruitment. As a Customer Service Manager, you will be responsible for leading and directing the customer service team to deliver exceptional customer care.Key Responsibilities:Plan and manage customer service operations within...
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Customer Service Manager
1 month ago
Knutsford, United Kingdom CV-Library Full timeCustomer Service Manager Knutsford Salary between £35,000 - £40,000 DOE - plus bonus Pin Point Recruitment are looking for a Customer Service Manager to work for a business based in Knutsford. The company is an international multi service provider, offering textile, hygiene and facility services, and are a leader in circular services,...
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Customer Service Director
1 week ago
Knutsford, Cheshire East, United Kingdom Elis UK Limited Full timeAbout a career with Elis UK LimitedElis is a leading international multi-service provider, offering textile, hygiene and facility services. Our goal is to create a more sustainable future by enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being. We support our customers in focusing on...
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Customer Service Representative
4 weeks ago
Knutsford, Cheshire East, United Kingdom Irlam Associates Full timeCustomer Service AdvisorIrlam Associates is seeking a highly skilled Customer Service Advisor to join their team at their site in Knutsford. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of same day and next day deliveries.Key Responsibilities:Customer Communication: Manage...
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Customer Service Representative
4 weeks ago
Knutsford, Cheshire East, United Kingdom Irlam Associates Full timeCustomer Service AdvisorIrlam Associates is seeking a highly skilled Customer Service Advisor to join their team at their site in Knutsford. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of same day and next day deliveries.Key Responsibilities:Customer Communication: Manage...
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Customer Service Specialist
1 week ago
Knutsford, Cheshire East, United Kingdom Barclays Full timeKey Responsibilities:We are seeking a skilled Customer Service Specialist to join our team at Barclays. In this role, you will play a crucial part in delivering exceptional customer service whilst resolving complex customer needs or requests.Key Skills and Experience:Excellent Customer Service skills: You will be responsible for providing a high level of...
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Dynamic Service Operations Manager
1 week ago
Knutsford, Cheshire East, United Kingdom Speedy Freight Full timeServicing the UK and Europe with Speed and ReliabilitySpeedy Freight’s 60+ branch operation provides logistics services 24 hours a day, 7 days a week across the year.As a key member of our dedicated teams, you will be responsible for delivering exceptional service to our clients.With a focus on client satisfaction and operational efficiency, you will work...
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Customer Service Representative
1 month ago
Knutsford, Cheshire East, United Kingdom McCarthy Stone Full timeAbout the RoleWe are seeking a highly skilled and customer-focused House Manager to join our team at McCarthy Stone. As a House Manager, you will be responsible for providing exceptional customer service, managing the day-to-day operations of our retirement community, and ensuring the overall well-being of our residents.Key ResponsibilitiesWelcoming new...
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Customer Service Representative
1 month ago
Knutsford, Cheshire East, United Kingdom McCarthy Stone Full timeAbout the RoleWe are seeking a highly skilled and customer-focused House Manager to join our team at McCarthy Stone. As a House Manager, you will be responsible for providing exceptional customer service, managing the day-to-day operations of our retirement community, and ensuring the overall well-being of our residents.Key ResponsibilitiesWelcoming new...
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Customer Service
5 months ago
Knutsford, United Kingdom Gregory-Martin International Full time**Location: Knutsford, Cheshire (please note this is 100% inhouse role)** **Salary: £30,000 to £45,000 plus benefits** *** Are you a recent Graduate with 2-5 years Customer Service experience, this could be in any customer service role such as account management, recruitment etc? Our client offers above average salaries and excellent benefits including...
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Customer Services
7 months ago
Knutsford, United Kingdom Speedy Freight Full timeCustomer Service Advisor Role Do you currently work in, or have experience of providing great Customer Service, and are seeking a fresh challenge in a vibrant and expanding business? We are a successful national organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly...
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Customer Service Team Member
2 months ago
Knutsford, Cheshire East, United Kingdom Forrest Recruitment Full timeCustomer Service Administrator Opportunity in KnutsfordWe are seeking a temporary Customer Service Administrator to join our client's team in Knutsford. This is a full-time role working Monday to Friday, pm.Your Key Responsibilities:Respond to customer inquiries and provide support via emailManage a shared email inbox and provide administrative support as...
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Customer Service Team Member
2 months ago
Knutsford, Cheshire East, United Kingdom Forrest Recruitment Full timeCustomer Service Administrator Opportunity in KnutsfordWe are seeking a temporary Customer Service Administrator to join our client's team in Knutsford. This is a full-time role working Monday to Friday, pm.Your Key Responsibilities:Respond to customer inquiries and provide support via emailManage a shared email inbox and provide administrative support as...
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Customer Service Centre Agent
5 months ago
Knutsford, United Kingdom Glory Global Solutions Full time**ROLE TITLE**:Customer Service Centre Agent*** **FUNCTION**:Service** ***REGION**:Europe** **REPORTING**:Customer Service Centre Manager** ***LOCATION**:UK, Knutsford** *** **COMPANY OVERVIEW** - As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is...
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Customer Service Advisor
5 months ago
Knutsford, United Kingdom NFU Mutual Knutsford Full timeJob Advert NFU Mutual’s Knutsford Agency are currently recruiting for an office-based **Customer Service Advisor** to join our dynamic team. This exciting role involves supporting our customers with their insurance needs and contributing to the growth of the business with an emphasis on career progression. **The role**: - With proactive enthusiasm,...
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Customer Service Representative
4 weeks ago
Knutsford, Cheshire East, United Kingdom Elis UK Limited Full time{"title": "Customer Service Advisor", "description": "About a Career with ElisAt Elis, we're committed to providing exceptional service to our customers. As a Customer Service Advisor, you'll play a key role in delivering this promise.Your Mission at ElisManage and respond to customer inquiries, providing timely and effective solutions to complex and at-risk...
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Customer Service Representative
4 weeks ago
Knutsford, Cheshire East, United Kingdom Elis UK Limited Full time{"title": "Customer Service Advisor", "description": "About a Career with ElisAt Elis, we're committed to providing exceptional service to our customers. As a Customer Service Advisor, you'll play a key role in delivering this promise.Your Mission at ElisManage and respond to customer inquiries, providing timely and effective solutions to complex and at-risk...
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Customer Service Representative
6 months ago
Knutsford, United Kingdom 808 Group Full time**Customer Service Representative** **Company Overview**:Our client is a leading claims management company dedicated to providing exceptional support and guidance to individuals navigating various claims. Our mission is to assist clients in efficiently and effectively managing their claims, ensuring they receive fair compensation and timely resolution. They...
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Customer Service Representative
2 weeks ago
Knutsford, Cheshire East, United Kingdom Speedy Freight Full timeCustomer Service RoleWe are seeking a skilled Customer Service Advisor to join our team at Speedy Freight, a leading logistics provider. As a Customer Service Advisor, you will be responsible for providing exceptional customer service, managing new bookings, and ensuring seamless logistics solutions.Key ResponsibilitiesNegotiate prices with customers to meet...