Customer Service Specialist
4 weeks ago
Key Responsibilities:
We are seeking a skilled Customer Service Specialist to join our team at Barclays. In this role, you will play a crucial part in delivering exceptional customer service whilst resolving complex customer needs or requests.
Key Skills and Experience:
- Excellent Customer Service skills: You will be responsible for providing a high level of customer service through various communication channels, including chat, email, and phone.
- Previous Customer Service experience: You should have a proven track record of providing customer service in a fast-paced environment.
Key Responsibilities and Challenges:
- Resolving complex customer needs or requests through exceptional customer service.
- Collaborating with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank's products and services.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.
- Providing specialist advice and support pertaining to their own work area.
- Taking ownership for managing risk and strengthening controls in relation to the work they own or contribute to.
- Continually developing awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
Barclays Values and Mindset:
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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