Customer Service Advisor

3 days ago


Knutsford, Cheshire East, United Kingdom Speedy Freight Full time

Speedy Freight is a successful national organisation providing logistics solutions. We are part of one of the UK's leading supply chain, transport and logistics businesses offering end-to-end supply chain solutions.

We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe. Our mission is 'To be the first choice to deliver every single time. To always be there for our customers and our team.'

As a Customer Service Advisor, you will assist and manage new bookings in line with company procedures. You will effectively negotiate prices with customers, receive orders over the telephone and input into our computer systems.

You will schedule appointments for sales staff to meet prospective customers and communicate constantly with Customer Services and the New Business Managers to ensure KPI targets are achieved and maintained.

Your responsibilities will include working to deadlines, working independently when required, communicating effectively and professionally with all levels of staff and clients.

You will generate your own leads through research and build a pipeline of potential new business using our CRM program. You will contact businesses by telephone to promote our product/services, solicit orders accordingly and deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

Key qualifications include IT Literacy including Microsoft, Word, Excel and Outlook, Written, oral English and Mathematics to GCSE standard and Excel / PowerPoint presentation skills.

Recent experience in a similar role is preferred. A strong customer service ethic with negotiation and telesales skills is essential. Excellent verbal and written communication skills, articulation with a confident phone manner and good organisation skills with the ability to multitask and prioritise workload are also required.

The estimated salary for this role is between £25,000 - £35,000 per annum, depending on location and experience. This is a competitive salary reflective of the demands and requirements of the role.



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