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Deputy General Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

About Us

Daish's Holidays is a family-run holiday operator with a strong reputation for providing excellent customer service and value for money. We have 12 stunning hotels across the UK and a fleet of luxury coaches, and we're committed to delivering a unique and memorable experience for our guests.

Job Summary

We're seeking a highly motivated and experienced Deputy General Manager to join our team at one of our hotels. As a key member of our management team, you'll be responsible for ensuring the smooth operation of the hotel, delivering exceptional customer service, and driving sales and revenue growth.

Key Responsibilities

  • Manage the day-to-day operations of the hotel, including front-of-house, housekeeping, and back-of-house teams.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control costs, including labor, inventory, and energy expenses.
  • Lead and motivate a team of staff to deliver exceptional customer service and achieve sales targets.
  • Collaborate with other departments, including sales, marketing, and HR, to drive business growth and improve operational efficiency.
  • Ensure compliance with health and safety regulations and company policies.
  • Manage staff rotas, wages, and training programs.
  • Develop and implement processes to improve staff engagement and retention.

Requirements

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Knowledge of health and safety regulations and company policies.
  • Ability to work flexible hours, including evenings, weekends, and bank holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Continuous training and development programs.
  • A comprehensive employee assistance program.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].