Customer Engagement Manager
6 days ago
We are seeking an experienced and passionate Customer Voice Manager to join our team at Estuary Housing Association. As a key member of our organization, you will play a crucial role in coordinating customer engagement and supporting the Assistant Director of Customer in championing Customer Voice throughout the organization.
Key Responsibilities- Lead Customer Engagement: Maximize opportunities for residents and stakeholders to get involved and engaged in all services.
- Develop Customer Engagement: Lead on the development of customer engagement across all service directorates.
- Formulate and Implement Customer Engagement: Take responsibility for formulating, communicating, implementing, and monitoring Estuary's customer engagement across the organization.
- Empower and Support Customers: Empower and support the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinize services.
- Collaborate with Communications Team: Work closely with our Communications team to jointly deliver key messages to our customers in a timely and creative way.
- Support Tpas Accreditation: Work with the Assistant Director to progress and maintain our Tpas accreditation, supporting and challenging teams to deliver services in the most customer-friendly way.
- Experience and Skills:
- Proven experience of working in Customer Engagement in Social Housing.
- Experience of setting up resident consultation events, communications, and surveys using different platforms.
- A record of successfully engaging others, building positive relationships with a wide variety of partners and communities.
- Experience of empowering supporting resident scrutiny panel and what good looks like.
- Knowledge of performance management and standards required to deliver an amazing customer service.
- Excellent IT skills - sound knowledge of Excel and experience of Access, Word, and Outlook.
- Good understanding of current housing legislation, White Paper Social Housing Resident Charter, good practice.
This role offers flexible hours and office working 3 days per week with occasional evenings and Saturdays. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow in their careers.
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Customer Engagement Manager
1 week ago
Southchurch Village, Southend-on-Sea, United Kingdom Estuary Housing Association Full timeAbout the RoleWe are seeking an experienced and passionate Customer Voice Manager to join our team at Estuary Housing Association. As a key member of our organization, you will play a crucial role in co-ordinating customer engagement and supporting the Assistant Director of Customer in championing Customer Voice throughout the organization.Main...
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Customer Experience Lead
1 week ago
Southchurch Village, Southend-on-Sea, United Kingdom Estuary Housing Association Full timeAbout the RoleWe are seeking an experienced and passionate Customer Voice Manager to join our team at Estuary Housing Association. As a key member of our organization, you will play a crucial role in co-ordinating customer engagement and supporting the Assistant Director of Customer in championing Customer Voice throughout the organization.Main...
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Customer Experience Lead
1 week ago
Southchurch Village, Southend-on-Sea, United Kingdom Estuary Housing Association Full timeAbout the RoleWe are seeking an experienced and passionate Customer Voice Manager to join our team at Estuary Housing Association. As a key member of our organization, you will play a crucial role in co-ordinating customer engagement and supporting the Assistant Director of Customer in championing Customer Voice throughout the organization.Main...
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Customer Experience Lead
1 week ago
Southchurch Village, Southend-on-Sea, United Kingdom Estuary Housing Association Full timeAbout the RoleWe are seeking an experienced and passionate Customer Voice Manager to join our team at Estuary Housing Association. As a key member of our organization, you will play a crucial role in co-ordinating customer engagement and supporting the Assistant Director of Customer in championing Customer Voice throughout the organization.Main...
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