Current jobs related to Customer Engagement Manager - Southchurch Essex - Estuary Housing Association
-
Customer Engagement Lead
2 weeks ago
Essex, United Kingdom CHP Full time £35,000We are seeking a Customer Engagement Lead to develop and deliver CHP's Customer Engagement Strategy.The successful candidate will empower customers to influence our services, providing opportunities for inclusive engagement that meet both customers' and CHP's needs.Key responsibilities include:Recruiting and organising CHP's customer scrutiny group,...
-
Customer Engagement Lead
3 weeks ago
Springfield, Essex, United Kingdom CV-Library Full timeCustomer Engagement Lead £35,000 Chelmsford, Essex Permanent, Full Time We are looking for a Customer Engagement Lead to manage and deliver CHP’s Customer Engagement Strategy through empowering customer to influence our services. You’ll provide and support others to provide opportunities for customers to engage that are inclusive and...
-
Customer Engagement Strategist
1 week ago
Springfield, Essex, United Kingdom CHP Full timeAbout the RoleWe are seeking a skilled Customer Engagement Strategist to join our team at CHP. As a key member of our Community Investment and Engagement Team, you will be responsible for developing and delivering our Customer Engagement Strategy, empowering customers to influence our services and promoting the voice of the customer across the...
-
Lettings Property Manager
2 weeks ago
Southchurch, Essex, United Kingdom Block Recruit Full timeLettings Property Manager (PRS) Location: Southend on Sea, Essex Salary: £25,000 p/a - (10-month Fixed Term Contract) About Us: We are seeking a dedicated Lettings Property Manager for a 10-month fixed-term contract to help manage the day-to-day operations of our letting’s portfolio. If you thrive in a fast-paced environment and enjoy ensuring seamless...
-
Customer Experience Manager
1 month ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerHarnham is seeking a highly skilled Customer Experience Manager to join their team. As a key member of the Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement data-driven strategies to improve customer...
-
Customer Experience Manager
2 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerHarnham is seeking a highly skilled Customer Experience Manager to join their team. As a key member of the Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive customer...
-
Customer Experience Manager
2 weeks ago
Essex, United Kingdom Harnham Full timeJob Title: Customer Experience ManagerJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key Responsibilities:Develop and implement data-driven strategies to...
-
Customer Experience Manager
3 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
3 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
4 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
3 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
3 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
4 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
3 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Experience Manager
3 weeks ago
Essex, United Kingdom Harnham Full timeJob OpportunityCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at Harnham. As a key member of our Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.Key ResponsibilitiesDevelop and implement analytics strategies to drive business...
-
Customer Technical Manager
1 month ago
Essex, United Kingdom Alexander Steele Recruitment Full timeCustomer Technical ManagerAlexander Steele Recruitment is seeking a highly skilled Customer Technical Manager to join a leading food business in Essex. This is an exciting opportunity to work with a well-established company that is experiencing growth and is looking for a technical expert to support their key retailer accounts.Key Responsibilities:Provide...
-
Customer Technical Manager
4 weeks ago
Essex, United Kingdom Alexander Steele Recruitment Full timeCustomer Technical ManagerAlexander Steele Recruitment is seeking a highly skilled Customer Technical Manager to join a leading food business in Essex. This is an exciting opportunity to work with a well-established company that is experiencing growth and is looking for a technical expert to support their key retailer accounts.Key Responsibilities:Provide...
-
English Teacher
1 month ago
Southchurch, Essex, United Kingdom Provision Recruitment Full time €22 - €45We are looking for a English Lecturer who is a dedicated, enthusiastic teacher to join our cross-college English team. You will have an imaginative approach to teaching that generates wonderfully creative lessons to fully engage and inspire your students. The ability to create innovative online learning resources is important as part of this role. Pay: From...
-
Learning Support Practitioner
2 weeks ago
Southchurch, Essex, United Kingdom ClassRoom Support Full time €85 - €95Learning Support Practitioner Overview We are seeking a dedicated Learning Support Practitioner to provide essential support to students with special educational needs, particularly focusing on autism at the secondary level (key stage 4). This is a temporary role with the possibility of a permanent contract after completing 12 academic weeks. The...
-
Staff Engagement Specialist
3 weeks ago
Essex, United Kingdom Third Solutions Full timeJob Title: Guardian Staff Engagement ESSEXJob Summary:We are seeking a highly skilled and experienced professional to join our team as a Staff Engagement Specialist. As a key member of our organization, you will play a vital role in providing independent, confidential liaison services to our employees.Key Responsibilities:Provide independent, confidential...
Customer Engagement Manager
2 months ago
Customer Engagement Manager / Customer Voice Manager (Social Housing) Essex, Southend-on-Sea (Flexible Hybrid Working) £38,609 Per Annum Permanent, Full Time (35 hours per week + participation in out of hours rota) Estuary Housing Association have an exciting opportunity for an experienced and passionate Customer Voice Manager to co-ordinate customer engagement and support the Assistant Director of Customer in championing Customer Voice throughout the organisation. In line with our Engagement Strategy, you will raise the profile of this work externally to our customers, using a range of communication methods. Your main responsibilities will include:
- Leading Customer Engagement, maximising opportunities for residents and stakeholders to get involved and engaged in all services
- Leading on the development of customer engagement across all service directorates
- Taking responsibility for formulating, communicating, implementing and monitoring Estuary’s customer engagement across the organisation
- Empowering and supporting the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinise services.
- Experience of working with resident groups, understanding of co-regulation and supporting our Resident Voice & Influence Panel with undertaking scrutiny reviews.
- A key part of this role will be to bring the Engagement Strategy to life, continuously measuring success through live examples and case studies to show case the work which is being done.
- Working closely with our Communications team to jointly deliver key messages to our customers in a timely and creative way.
- Working with the Assistant Director to progress and maintain our Tpas accreditation, supporting and challenging teams to deliver services in the most customer friendly way.
- Proven experience of working in Customer Engagement in Social Housing.
- Experience of setting up resident consultation events, communications and surveys using different platforms.
- A record of successfully engaging others, building positive relationships with a wide variety of partners and communities.
- Experience of empowering supporting resident scrutiny panel and what good looks like.
- Experience of working with, empowering and promoting resident groups.
- Excellent organisational, communication skills and interpersonal skills.
- Knowledge of performance management and standards required to deliver an amazing customer service.
- Excellent IT skills – sound knowledge of Excel and experience of Access, Word and Outlook.
- Good understanding of current housing legislation, White Paper Social Housing Resident Charter, good practice.
- Knowledge of TPAS accreditation.
- Awareness of new consumer standards.
