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Company Overview:
Polonez is the foremost Eastern European food retailer in Ireland, dedicated to delivering the "Taste of Home" to Eastern European communities while also offering unique culinary experiences to the local populace.
Position Summary:
We are currently seeking a Shop Supervisor to oversee operations in our Belfast location. In this role, you will play a crucial part in aligning store activities with company goals and maintaining high standards.
Key Responsibilities:
As a Shop Supervisor, your primary duties will include:
1. Managing daily store operations, including opening and closing tasks, while ensuring compliance with company policies.
2. Supervising and directing retail staff, assigning responsibilities, and monitoring their performance.
3. Addressing customer service challenges, resolving complaints, and ensuring a high level of customer satisfaction.
4. Overseeing inventory management, including stock ordering, conducting inventory checks, and maintaining accurate records.
5. Facilitating training and development for retail staff, focusing on sales techniques, product knowledge, and customer service excellence.
Qualifications:
To be eligible for this position, candidates should possess:
- A minimum of 6 months of experience in a supervisory or assistant supervisory role within retail.
- Conversational proficiency in English.
- Fluency in one of the Eastern European languages (e.g., Romanian, Polish, Ukrainian, Russian, Lithuanian, Latvian, Croatian, etc.).
- Strong communication and interpersonal skills.
- The ability to adapt, prioritize tasks, and manage unexpected situations effectively.
- A collaborative mindset and a commitment to fostering a positive team environment.
Additional Information:
Full flexibility is required, including availability for day shifts, working 5 days a week from Monday to Sunday, which may include bank holidays.
Job Type: Full-time, Permanent
Compensation: £13.00-£14.50 per hour
Benefits: Employee discount, on-site parking, store discount, and a career progression scheme.
Work Location: In-person
