Technical Support Specialist

7 days ago


Sittingbourne, Kent, United Kingdom Intec Select Full time
Job Title: 2nd Line Support Analyst

Our client, a leading Microsoft consultancy partner, is seeking an experienced 2nd Line Support Analyst to work with several key clients.

Key Responsibilities:
  • Manage tickets through resolution or escalation, taking ownership and ensuring timely resolution in accordance with SLA's.
  • Provide technical support to end users, maintaining and overseeing installation, configuration, maintenance, and troubleshooting of end-user Workstation hardware, software, and peripheral devices.
  • Be a point of escalation for first-line support calls, having a high level of technical ability and professional responsibility.
  • Maintain a professional demeanor and high level of technical ability, sharing knowledge within a team framework.
Required Skills and Experience:
  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS, or Google Cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV/VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching equipment, including Cisco, Dell, HP switches, routers, and firewalls
  • Citrix (XenApp/XenDesktop)
Benefits:
  • £38,000 - £55,000 Basic Salary
  • Excellent Benefits Package


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