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Managed Services Support Engineer

2 months ago

Belfast, United Kingdom Nominate Recruitment Ltd Full time

Job Title: I.T Managed Services Support Engineer- Level 2

Location: Belfast - BT3- Full Driving Licence and Access to a Car required for this role.

Salary and Benefits: Competitive Salary and Benefits

Hours of work: Monday to Friday 8.45am-5pm

The Right Client: Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions including consulting, implementation, services and the operation of IT systems.

The Role:

Providing Exceptional Support: As a Level 2 Managed Services Support Engineer, you will be responsible for providing a 2nd line support service to customers, both remotely and on-site, across multiple technology areas with a focus on desktop virtualization technologies.

Key Responsibilities:

  • Manage workload and prioritize multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.
  • Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion.
  • Perform regular maintenance and patching of infrastructure, endpoints, and servers.
  • Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.
  • Provide technical maintenance and support for all IT hardware and software used by end-users.
  • Provide on-site technical support, confidently and professionally engaging with customers at all organizational levels.

The Ideal Candidate:

We are seeking a highly skilled and experienced IT Support Specialist with a strong background in desktop virtualization technologies. The ideal candidate will have:

  • At least 2+ years of experience in an IT Support role (2nd line experience is beneficial, as well as MSP experience)
  • Excellent experience with Windows Server and Desktops
  • Extensive knowledge of Microsoft Azure and Microsoft Office 365
  • Great knowledge working with Active Directory & Azure AD
  • Vast knowledge of DNS, DHCP, and Group Policy
  • Backup - Configure, maintain, and troubleshooting experience