Commercial Vehicle Parts Specialist

4 weeks ago


Durham, Durham, United Kingdom Kenect Recruitment Full time
Role Overview:

The **Parts Advisor** is pivotal in managing the flow of parts inquiries and sales within the department, focusing on HGV truck and trailer components. This role involves engaging with customers through various channels, ensuring compliance with company standards to achieve sales goals and performance metrics.

Key Responsibilities:
  • Professionally handle incoming calls to drive parts sales.
  • Collaborate with suppliers to procure parts at favorable rates while maintaining adequate inventory levels.
  • Work closely with management to meet monthly sales objectives.
  • Foster teamwork to uphold customer service agreements and key performance indicators.
  • Oversee stock management, including necessary inventory adjustments and transfers.
  • Develop and sustain strong customer relationships, identifying sales prospects and promoting parts.
  • Safely manage cash transactions and assist with over-the-counter sales, ensuring prompt deliveries.
Essential Skills and Knowledge:

The ideal candidate should possess extensive knowledge of commercial truck and trailer parts, coupled with excellent communication abilities and a professional telephone demeanor. Proficiency in Microsoft Office is required, along with strong customer service skills and a solid understanding of health and safety regulations. A valid UK driving license is essential.



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