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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Broker Support Specialist. As a key member of our customer service team, you will play a critical role in providing exceptional support to our brokers and solicitors, ensuring they have a seamless experience with our products and services.
Key Responsibilities- Provide exceptional customer service through various communication channels, including chat, email, and phone.
- Resolve complex customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
- Excellent written and verbal communication skills.
- Ability to multitask multiple online chat sessions.
- Ability to use IT systems and associated applications.
- Ability to take ownership of complaints and complex issues.
As a Broker Support Specialist at Barclays Bank, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
