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Facilities Operations Manager
3 months ago
As a Facilities Operations Manager, you will be responsible for overseeing the hospitality and event services at our client’s site. This role requires a proactive individual who can adapt to the dynamic nature of events, including occasional weekend coverage.
Key Responsibilities:
1. Lead and manage a dedicated team to ensure the delivery of high-quality services across various sectors, including catering, retail, and hospitality.
2. Develop and enforce operational standards and procedures to guarantee exceptional service delivery.
3. Supervise and mentor team leaders, focusing on recruitment, training, and performance evaluations.
4. Conduct regular assessments and audits to uphold operational efficiency and service excellence.
5. Foster strong relationships with clients and their staff, ensuring their expectations are consistently met.
6. Serve as the main contact for all inquiries related to catering and hospitality services, addressing concerns and feedback promptly.
7. Manage budgets effectively for all contract components, monitoring financial performance, including revenue and expenses.
8. Oversee the execution of corporate events, ensuring they align with client requirements and company standards.
9. Ensure compliance with health and safety regulations, providing necessary training for all team members.
10. Perform regular inspections to maintain compliance and operational standards.
Candidate Profile:
The ideal candidate will possess:
- Proficiency in IT, including Microsoft and financial systems.
- Extensive experience in a managerial role, preferably with a minimum of five years in a senior management position.
- Strong leadership skills with a proven ability to implement change effectively.
- Knowledge of food safety regulations and best practices.
- Experience conducting site audits.
- Expertise in financial management and budgeting, with a track record of managing profit and loss statements.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
