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Client Service Manager
2 months ago
We are seeking a highly motivated and experienced Client Service Manager to join our Performance and Analytics team in Edinburgh. As a key member of our team, you will be responsible for delivering exceptional client service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Manage client queries and issues, providing timely and effective resolutions.
- Execute change management activities for clients, ensuring accurate documentation and compliance.
- Provide technical expertise on Performance, Attribution, and Ex-Post Risk to clients, communicating complex information in a clear and concise manner.
- Attend and lead client service reviews, discussing KPIs, service issues, project updates, and business development plans.
- Coordinate client onboarding, ensuring all necessary documentation is executed and clients are set up for success.
- Participate in new business activities, collaborating with internal teams to deliver high-quality client service.
- Represent the Performance and Analytics team at internal and external meetings, ensuring excellent working relationships with clients and stakeholders.
- Minimum 5 years' experience in the financial services industry, with a focus on client service and analytics.
- Strong numerical, communication, and problem-solving skills, with the ability to work under pressure and manage deadlines.
- Comfortable working in a team environment, with excellent interpersonal and communication skills.
- PC skills, including Microsoft Word, PowerPoint, and Excel.
- Knowledge of performance measurement systems and methodologies, with a degree in a mathematically related subject.
State Street is a leading global custodian bank, asset manager, and asset intelligence company. We provide investment servicing, data and analytics, investment research and trading, and investment management to institutional clients. Our mission is to help our clients safeguard and steward the investments of millions of people.
We offer a comprehensive benefits package, including medical care, insurance, and savings plans. Our flexible work programs allow you to balance your professional and personal life, and we provide opportunities for professional development and growth.
We are an equal opportunity and affirmative action employer, committed to creating an inclusive environment where everyone can thrive and reach their full potential.
