Senior Client Service Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom State Street Full time

About the Role

We are seeking a highly motivated and experienced Client Service Manager to join our Performance and Analytics team in Edinburgh. As a key member of our team, you will be responsible for delivering exceptional client service and ensuring the successful resolution of client queries and requests.

Key Responsibilities

  • Manage the resolution of client queries and requests in a timely and professional manner.
  • Provide technical expertise on Performance, Attribution, and Ex-Post Risk to clients, communicating complex information in a clear and concise manner.
  • Attend and lead client service reviews, discussing KPIs, service issues, project updates, and other relevant topics.
  • Provide accurate and timely billing information to clients, ensuring they are charged correctly for the services received.
  • Update client activity plans, business development plans, and client onboarding plans to ensure seamless client experience.
  • Participate in new business activities, coordinating the implementation of new clients and ensuring all necessary documentation is executed.
  • Contribute to ad-hoc or strategic projects, providing management cover as directed.
  • Represent P&A UKMEA at meetings, both internally and externally, ensuring excellent working relationships with clients and colleagues.

Requirements

  • Minimum 5 years' experience in the financial services industry, with a strong background in client service.
  • Excellent numerical, communication, and problem-solving skills, with the ability to work under pressure and manage deadlines.
  • Highly motivated and adaptable, with a strong team player mentality.
  • PC skills, including Microsoft Word, PowerPoint, and Excel.
  • Knowledge of performance measurement systems and methodologies, with a degree and/or further degree in a mathematically related subject.

About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data and analytics, investment research and trading, and investment management to institutional clients. We are committed to creating a great work environment, with competitive benefits packages, flexible work programs, and a wealth of development programs and educational support.



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