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Customer Service Coordinator

2 months ago


Gateshead, Gateshead, United Kingdom Graphic Packaging International - Europe Full time
Job Title: Customer Service Co-ordinator

About the Role:

Graphic Packaging International - Europe is seeking a highly skilled Customer Service Co-ordinator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.

Key Responsibilities:

  • Manage a portfolio of accounts, ensuring timely and effective communication with customers and internal stakeholders.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall service delivery.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Work closely with the external accounts manager to ensure seamless communication and coordination with customers.
  • Accountable for launch management, ensuring successful onboarding and implementation of new products or services.
  • Support the team in achieving departmental targets and KPIs, contributing to the overall success of the business.

Requirements:

  • Excellent customer-facing skills, with the ability to build strong relationships and communicate effectively.
  • Highly responsible, reliable, and flexible, with a strong work ethic and ability to prioritize tasks.
  • Strong commercial awareness and business acumen, with the ability to analyze data and make informed decisions.
  • Excellent organizational and time management skills, with the ability to work under pressure and meet deadlines.
  • Positive attitude and commitment to delivering exceptional customer service.
  • Ability to establish and maintain effective working relationships, influencing others and generating new ideas.
  • Effective problem-solving and decision-making skills, with the ability to adapt to changing circumstances.

About Us:

Graphic Packaging International - Europe is a leading manufacturer of paperboard and paper-based packaging solutions. We are committed to delivering exceptional customer service and creating inspired packaging that meets the needs of our clients. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.