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Operations Manager

2 months ago

Manchester, United Kingdom Tuckers Solicitors Full time
Job Summary

We are seeking a highly skilled and experienced Central Services Manager to join our team at Tuckers Solicitors. As a key member of our operations team, you will play a pivotal role in overseeing and enhancing our central services, driving process improvements, and fostering a positive work environment.

Key Responsibilities
  • Team Management:
    • Lead, motivate, and develop a team of central services staff, including the Police Admin Team, Court Diary Management, The Booking Team, Call Handling, and Central Print & Post.
    • Foster a collaborative and high-morale work environment.
    • Support the Shared Services Supervisor and understand the entire team's roles.
  • Process Improvement:
    • Analyse existing processes, identify gaps, and implement efficient and effective procedures.
    • Design and implement process improvements and best practices.
    • Improve operational management systems.
  • Operational Oversight:
    • Manage daily operations, ensuring all administrative functions run smoothly.
    • Ensure all operations are carried out in a cost-effective and timely manner.
    • Perform quality controls and monitor production KPIs.
    • Manage procurement processes and allocate resources effectively.
    • Ensure compliance with legal and regulatory requirements.
    • Address and resolve operational issues promptly.
    • Report to senior management and evaluate business and operational efficiency.
    • Oversee the day-to-day services used by both Tuckers and external Case Management services.
    • Build and maintain firsthand experience of all roles within Case Management Services.
  • Stakeholder Engagement:
    • Build strong relationships with internal teams and stakeholders.
    • Liaise with legal management nationally to address staffing, performance, and feedback on Case Management Services.
    • Work closely with HR, Finance, and the Management team to ensure consistent approaches to contract negotiations and timescales.
  • Project Management:
    • Take ownership of various projects aimed at rebuilding and enhancing our central services.
    • Develop and oversee training programmes designed to support team development.
    • Conduct periodic reviews of business estate and facilities to ensure cost-effectiveness and meet SRA contract requirements.
    • Collaborate with IT Services to ensure IT infrastructure compliance with building regulations.
  • Health and Safety:
    • Update, develop, and implement health and safety programmes.
    • Oversee and maintain facilities in the Manchester office.
    • Maintain central records and reminders for contract renewals and facility costs reporting.
    Ideal Candidate

We are looking for a highly motivated and experienced professional with a proven track record in people management and process-driven roles. The ideal candidate will have excellent soft skills and people management capabilities, with a proactive and reactive approach to challenges.

The successful candidate will be willing to spend time getting to know the business and its people, and will be supportive and dedicated to fostering a productive and positive workplace.

What We Offer

We offer a competitive salary, career growth and development opportunities, and a supportive and collaborative work culture.