Health and Social Care Leader
2 months ago
**Job Title:** Senior Care Operations Manager
**Job Summary:** We are seeking a highly experienced and skilled Senior Care Operations Manager to lead our homecare services in High Wycombe. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our care services, ensuring the highest standards of quality and care are maintained.
Key Responsibilities:- **Compliance and Quality Assurance:** Ensure compliance with all relevant regulations, laws, and quality standards to achieve an outstanding CQC rating.
- **Health and Safety:** Manage Health & Safety policies to ensure a safe environment for both staff and clients.
- **Business Development:** Implement policies and procedures to promote the business's aims and values consistently.
- **Service Delivery:** Enhance processes to deliver effective and efficient care services.
- **Team Management:** Identify and recruit high-quality care assistants, ensuring they receive excellent training.
- **Client Care:** Guarantee high-quality care service delivery to clients through well-managed scheduling.
- **Quality Assurance Activities:** Conduct quality assurance activities, including Spot Checks and Service Reviews.
- **On-Call Duties:** Engage in scheduled on-call duties to maintain seamless service delivery outside office hours.
- **Reporting and Analysis:** Record and report Key Performance Indicators accurately to senior management.
- **Support and Collaboration:** Support the Director with ad hoc duties and cover Carer tasks when needed.
- **Qualifications:** Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care.
- **Knowledge and Experience:** Comprehensive knowledge of CQC assessment criteria for Good and Outstanding scores.
- **Management Experience:** Previous management experience in the care industry.
- **Transportation:** UK or EU driving licence with regular access to your own car.
- **Work Authorization:** Legal right to work full-time in the UK.
- **Competitive Salary:** Competitive salary up to £43K with a performance-based bonus structure.
- **Work Environment:** Workbuzz 5 Star Employer Status and award-winning team environment.
- **Benefits:** 20 days holiday plus bank holidays.
- **Training and Development:** Ongoing training and support for skill and business development.
- **Compliance Support:** Dedicated compliance support to achieve the highest standards in CQC reports.
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