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Customer Service Representative

2 months ago

Wakefield, Wakefield, United Kingdom City & Guilds Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at City & Guilds Group. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our customers via various channels.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize various IT systems to resolve customer queries efficiently
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Develop and maintain a thorough understanding of our products and services
  • Continuously improve customer service processes and procedures
Requirements
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High level of attention to detail and accuracy
  • Proficiency in using various IT systems and tools
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
  • A comprehensive training program to ensure success in the role
About City & Guilds Group

City & Guilds Group is a leading provider of vocational education and training. We are committed to helping individuals and organizations develop the skills and knowledge needed to succeed in today's fast-paced world. Our mission is to make a positive impact on people's lives and to contribute to the growth and development of communities around the world.