Guest Services Coordinator
4 weeks ago
We are in search of an exceptional Guest Services Coordinator who is committed to enhancing the experience of each and every guest, ensuring their stay is nothing short of remarkable.
As a Guest Services Coordinator, you will play a vital role in our Central Reservations Team. Your responsibilities will include managing guest inquiries and bookings, providing support from the moment they express interest until their departure, and ensuring they enjoy a seamless experience with us at The Retreat Elcot Park. You will take initiative in addressing guests' needs and follow up on all services promptly.
This is a Full-Time permanent position.
We are looking for candidates who possess:
· Prior experience in reservations within a high-end hotel or dining setting.
· Strong written and verbal communication skills, along with excellent interpersonal abilities.
· A highly organized approach, with a focus on achieving results.
· Flexibility in working hours and the ability to thrive in a fast-paced environment.
· A genuine passion for delivering outstanding guest service, with meticulous attention to detail and the capability to handle multiple tasks.
· A willingness to exceed expectations.
· Proficiency in Microsoft Office applications; familiarity with Rezlynx and Guestline is a plus.
In return for your dedication, we offer:
- A fantastic opportunity to join a dynamic team.
- A competitive starting salary.
- A vibrant and professional workplace atmosphere.
- Complimentary meals during shifts.
- Opportunities for personal and professional growth.
- Exciting Long Service Awards.
- A generous Refer a Friend Scheme.
- Supplier visits and trips.
- Flexibility to explore various roles within the organization.
- Team discounts.
- 28 days of annual leave plus an additional day for your birthday.
- Company events.
- On-site parking.
- Private dental coverage.
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