Medical Secretary

4 weeks ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time
Job Summary

The post holder will provide a comprehensive and efficient administrative service to the Consultant(s) and their medical team within Chemical Pathology. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) and their medical team to optimize clinical commitment. It is essential that the post holder exercises initiative and judgment using acquired skills and knowledge, maintaining confidentiality at all times.

Main Responsibilities
  • Provide excellent telephone skills and accurately record telephone messages and other enquiries.
  • Provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome.
  • Provide effective communication and problem-solving both face-to-face and via telephone.
  • Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face-to-face, including dealing with difficult situations.
  • Attend admin team/departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Key Skills and Qualifications
  • Maths and English GCSE, A*-C/9-4.
  • Business Administration NVQ level 3 or equivalent experience in a clerical environment.
  • AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology.
  • Experience of working as a Medical Secretary.
  • Experience of dealing with the public/customer service experience.
  • Experience of working with a range of Microsoft Office packages.
  • Experience of using IT systems.
  • Experience of working in a healthcare environment.
  • Good organisational skills.
  • Able to use own initiative and deal with the unpredictable.
  • Able to work under pressure and to multi-task.
  • Able to work to deadlines.
About Us

We are recognized as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognize that we need incredible staff to do this.

We are committed to creating the best place for our staff to work, and we are dedicated to investing in the health and wellbeing of our staff, including a commitment to offering flexible working where we can. We also offer a wide variety of training and development opportunities to support our staff's personal and career development objectives.

We are committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions and thrives in their work.

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