Contract Management Lead

3 weeks ago

London, Greater London, United Kingdom Hatched Recruitment Group Full time
Job Title: Contract Management Lead

At Hatched Recruitment Group, we are seeking a highly skilled Contract Management Lead to join our team. As a key member of our Central Housing Complaints team, you will be responsible for overseeing the day-to-day management of the team, ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.

Key Responsibilities:

  1. Lead and manage the work of the Central Housing Complaints team, ensuring that services provided are continuously monitored and reviewed for quality and responsiveness to local needs.
  2. Ensure all incoming complaints and Member/Mayoral enquiries are swiftly allocated by the Senior Complaints Officers to the appropriate service areas for prompt investigation.
  3. Monitor the progress of complaint and enquiry investigations, escalating issues where necessary to meet service standard deadlines, while ensuring effective records are maintained on the Council's complaints system.
  4. Review draft responses submitted by the Senior Complaints Officers, signing off on them in a timely manner to ensure compliance with quality standards.
  5. Prepare regular, high-quality complaints performance reports for Housing Services management teams.

About the Role:

This is an exciting opportunity to join our team and contribute to the delivery of high-quality complaints handling services. As a Contract Management Lead, you will have the opportunity to work closely with our Senior Complaints Officers and other stakeholders to ensure that complaints are handled professionally and effectively.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.

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