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Healthcare Support Specialist

3 months ago

Cirencester, Gloucestershire, United Kingdom Phoenix Health Group Full time

Position Overview

Healthcare Support Specialist

Compensation: Competitive hourly rate with incremental pay increases over a two-year period

Employment Type: Permanent

Work Schedule: Part-time, specific hours per week

Scheduled Days: Wednesday, Thursday, and Friday

Additional Hours: Opportunities for overtime to assist colleagues during their leave

Location: Phoenix Health Group, serving multiple communities

We are pleased to announce an opportunity for a Healthcare Support Specialist to join our dedicated team at Phoenix Health Group. Our organization is known for its commitment to delivering exceptional patient care and a comprehensive approach to health services.

Responsibilities of the Healthcare Support Team:

  • Present a professional, welcoming, and friendly demeanor to patients and visitors, whether in person or over the phone, while providing assistance to the broader healthcare team.
  • Offer administrative support, playing a vital role in the overall operations of the healthcare facility.

Key Responsibilities

  • Demonstrate excellent communication skills, both written and verbal, with the ability to engage confidently with patients.
  • Proficient in Microsoft Office applications.
  • Experience in customer service or public-facing roles.
  • Adaptability to meet the evolving demands of the position and a willingness to embrace change.

About Our Organization

We offer a range of benefits, including participation in the NHS Pension Scheme, a Cycle to Work initiative, regular team meetings, and opportunities for team-building activities and social events.

Job Duties Include:

  • Opening and securing the facility in accordance with established protocols.
  • Managing and monitoring appointment systems.
  • Handling telephone inquiries for appointments and consultations, ensuring callers are directed to the appropriate healthcare professional.
  • Taking messages and relaying information accurately.
  • Organizing and maintaining paperwork.
  • Processing repeat prescriptions following organizational guidelines.
  • Entering and managing data in compliance with established procedures.
  • Engaging with patients and other healthcare professionals to facilitate effective communication.
  • Maintaining cleanliness and organization in consulting rooms and common areas.
  • Providing clerical support, including data entry, filing, and photocopying.
  • Ensuring the reception area is tidy and welcoming.
  • Flexibility to work additional hours as needed to support the team.

Confidentiality and Professionalism

In the course of your duties, you will handle sensitive information regarding patients and their care. It is essential to maintain confidentiality and adhere to privacy policies at all times.

Health and Safety Responsibilities

You will contribute to promoting a safe and secure environment by following health and safety protocols and reporting any potential risks.

Commitment to Equality and Diversity

You will support the rights and dignity of all patients and colleagues, ensuring a welcoming and respectful environment.

Personal and Professional Development

Participation in training and development programs is encouraged to enhance your skills and knowledge.

Quality Assurance

You will strive to maintain high standards of quality in your work and contribute to the overall effectiveness of the team.

Communication Skills

Effective communication with team members and patients is crucial, and you will be expected to adapt your communication style to meet diverse needs.

Implementation of Services

You will apply organizational policies and participate in audits as necessary to ensure compliance and quality of service delivery.