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Service Desk Manager
2 months ago
Lynx Recruitment Ltd is working with a highly successful car rental service based in the UK who are seeking a Service Desk Manager to bridge the gap between their IT Support and Infrastructure functions.
This Service Desk Manager role is a leadership position that requires technical expertise, people development, and management skills, including risk management, supplier management, and resource allocation.
The Service Desk Manager will be responsible for leading a team of 2-4 engineers, with opportunities for growth as the organization expands.
Key Responsibilities:
- Manage and develop a team of IT Support engineers
- Bridge the gap between IT Support and Infrastructure functions
- Develop and implement technical strategies to improve service delivery
- Manage risk, supplier, and resource allocation
- Collaborate with stakeholders to ensure effective communication and service delivery
Requirements:
- Minimum of 2 years managerial experience in a Service Desk Manager position
- Strong Troubleshooting experience
- Strong 2nd/3rd Line exposure
- Technical experience - VMWare, AWS, Office365, Exchange, Active Directory
- Telephony experience
- Networking experience
- Excellent communication skills
