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Shift Operations Engineer

2 months ago

Gloucester, Gloucestershire, United Kingdom Claranet Limited Full time

About the Role

Claranet Limited is seeking a highly skilled and experienced Shift Operations Engineer to join our Service Assurance Team. As a key member of the team, you will be responsible for ensuring the highest levels of service are delivered to our customers.

Key Responsibilities

  • Respond to alerts and incidents within target response times to minimize the impact on our customers.
  • Maintain 24-hour support cover for Claranet's customers as part of the wider team.
  • Identify and follow the correct troubleshooting and event handling procedures to resolve issues efficiently.
  • Stay up-to-date with technical training and development paths to enhance your skills and knowledge.
  • Obtain customer feedback and strive to achieve a high net promoter score.
  • Take ownership of issues and see them through to resolution, ensuring customer satisfaction.

Requirements

  • Previous experience in a similar role, preferably in the managed services or telecoms industry.
  • Relevant industry qualifications and certifications.
  • Proven analytical and problem-solving skills, with the ability to translate technical language into user-friendly information.
  • A good understanding of technologies such as firewall, VPN, networking, DNS, TCP/IP routing protocols, MPLS, broadband, leased lines, network design, load balancing, email, Microsoft Exchange Server infrastructure, domain names, DNS management, anti-virus, web security services, and hosting.
  • Familiarity with public cloud infrastructure, including Microsoft Azure, Amazon Web Services, and Google Cloud.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading managed services provider and contribute to the delivery of exceptional customer experiences.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].