Operations Manager

1 day ago

Long Eaton, United Kingdom GPW Recruitment Full time
Job Description

**Job Title:** Operations Manager

**Job Type:** Full-time

**Industry:** Calibration and Metrology

**Company:** GPW Recruitment

**Location:** East Midlands, UK

**Job Summary:** We are seeking an experienced Operations Manager to join our team in the East Midlands area. The successful candidate will be responsible for managing the calibration and repair activity within the branch, training, coaching, and mentoring the engineering departments, ensuring delivery of a first-class service to all customers.

**Key Responsibilities:**

  • Oversee the engineering processes within the branch.
  • Automate production processes and improve the productivity of the labs.
  • Provide a strong customer service focus for both internal and external customers.
  • Reduce subcontracting expenditure and reduce the number of sub-contractors.
  • Work with the site QHSE Coordinator to ensure that mandatory and legislative QH&S/HS&E aspects of work are implemented at all times.
  • Overall responsibility for the technical and administrative maintenance and calibration of all equipment.
  • Oversee local satellite sites with remote staff and ensure they form part of normal daily operations.

**Requirements:**

  • Recent management, head of laboratory, or supervisory experience within calibration, manufacturing, or engineering setting.
  • Technical qualification such as degree, HND, HNC, NVQ/BTEC Level 3 or above.
  • Previous account management, customer, or stakeholder-facing experience.
  • Excellent communication skills at all levels, both verbal and written.
  • Self-starter, resourceful, flexible, responsive, detail-oriented, and possess a good work ethic.
  • Proficient in Excel, PowerPoint, and Word, and internal software systems.
  • Currently residing in the UK with a full UK driving license.

**Ideal Candidate:**

  • Extensive calibration knowledge, ideally UKAS certification preferred.
  • Knowledge of Windows-based laboratory automation software.
  • Technical experience over a number of different disciplines within the industry.
  • Proven ability to build strong working relationships internally within the management team.
  • Experienced line manager with performance management expertise.
  • Change management - proven experience in implementing and driving change to increase efficiency and productivity.
  • Ability to mentor and coach junior employees.
  • Team player; maintain effective working relationships at all levels within the branch and other UK sites.
  • Ability to persuade and influence others.
  • Proactive approach towards key decisions for the business in line with UK strategy.
  • Lean and Six Sigma experience or background.

**What We Offer:**

  • Competitive salary (DoE).
  • Car allowance.
  • 25 days holiday + Bank/Hols.
  • Company Pension & Life Assurance.
  • Company sick pay (following a qualifying period).
  • Company 'perks' benefits.
  • Medicash Health plan.
  • Cycle to work & Gym membership discount schemes.
  • Career progression & ongoing training.

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