Head of Concierge Services

3 weeks ago

Stanmore, Greater London, United Kingdom Rendall & Rittner Full time
Exciting Opportunity at Rendall & Rittner

We are seeking a highly skilled and experienced Head Concierge to join our team at Stanmore Place, a modern development in North London. As a key member of our property management team, you will be responsible for delivering exceptional customer service, managing complaints, and driving the performance of the development.

Key Responsibilities:
  • Lead and manage a team of concierges to provide a positive and safe environment for residents, guests, and the team.
  • Develop and implement strategies to drive customer satisfaction, retention, and loyalty.
  • Manage and resolve customer complaints in a timely and professional manner.
  • Collaborate with the property management team to ensure seamless delivery of services and maintenance.
  • Monitor and report on key performance indicators, including customer satisfaction, resident engagement, and team performance.
Requirements:
  • Proven experience in a concierge or property management role, with a strong track record of delivering exceptional customer service.
  • Excellent leadership and management skills, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with residents, guests, and external contractors.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Knowledge of property management software and systems, with the ability to learn and adapt to new technologies.
What We Offer:
  • A competitive salary and benefits package, including a pension scheme and employee assistance program.
  • Opportunities for career growth and professional development, with fully funded training programs.
  • A collaborative and supportive work environment, with a focus on teamwork and resident satisfaction.
  • Access to exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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