Customer Service Representative
1 day ago
Overview
Enerpac Tool Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage and coordinate the order process from start to finish
- Act as the main point of contact for all customers
- Prepare and produce professional quotations
- Active follow-up of outstanding quotes
- Ensure the sales force system is updated and maintained
- Proactive control of company-generated leads
- Generate and check reports for the status of orders
- Progress outstanding orders on the system
- Receive and respond to customer complaints
- Liaise with the accounts department regarding customer credit issues
Requirements:
- A minimum of 5 years' experience in a similar position
- Commercial acumen and technical affinity
- Strong interpersonal skills and ability to work well with internal colleagues and external customers
- Excellent organizational skills and ability to work to deadlines
- Good working knowledge of Office software and CRM packages
About Enerpac Tool Group:
We are a leading manufacturer of high-performance tools and equipment. Our company values diversity and inclusivity, and we are committed to creating a workplace where everyone feels valued and respected.
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