Customer Service Representative

1 day ago


Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

Overview

Enerpac Tool Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage and coordinate the order process from start to finish
  • Act as the main point of contact for all customers
  • Prepare and produce professional quotations
  • Active follow-up of outstanding quotes
  • Ensure the sales force system is updated and maintained
  • Proactive control of company-generated leads
  • Generate and check reports for the status of orders
  • Progress outstanding orders on the system
  • Receive and respond to customer complaints
  • Liaise with the accounts department regarding customer credit issues

Requirements:

  • A minimum of 5 years' experience in a similar position
  • Commercial acumen and technical affinity
  • Strong interpersonal skills and ability to work well with internal colleagues and external customers
  • Excellent organizational skills and ability to work to deadlines
  • Good working knowledge of Office software and CRM packages

About Enerpac Tool Group:

We are a leading manufacturer of high-performance tools and equipment. Our company values diversity and inclusivity, and we are committed to creating a workplace where everyone feels valued and respected.



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