Customer Service Representative

4 days ago

Cramlington, Northumberland, United Kingdom Nigel Wright Group Full time
The Role
Nigel Wright Business Support Team is seeking a skilled Customer Service Representative to support a well-established fishing retailer. The ideal candidate will have a passion for fishing and excellent customer service skills.

Key Responsibilities:
  • Reporting to the Customer Service team leader, the successful candidate will be responsible for administrative processes to support an efficient After Sales Service to customers, consumers, and the Sales team.
  • Liaising with customers, consumers, and the Sales team via phone and email, providing a professional after-sales service.
  • Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
  • Collaborating with the Customer Service team to ensure exceptional service to customers and consumers.
  • Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales, and the warehouse team as needed.
  • Processing returned goods onto the SAP system.
  • Actioning calls regarding faulty products and liaising with customers, consumers, and service centres.
  • General office administration support for the wider team.

The Person
Requirements:
  • A solid educational background is required.
  • 1-2 years of similar customer service experience is essential, with experience in a similar customer service environment being beneficial.
  • Excellent written and verbal communication skills are essential.
  • Knowledge of the fishing tackle industry and products is desirable.
  • A good working knowledge of Excel, Word, and Outlook is essential, with working knowledge of SAP being advantageous although training would be provided.
  • Experience of carrying out repairs on fishing tackle equipment is desirable, although training will be given.
  • The ability to communicate effectively with colleagues, customers, and consumers is essential.

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