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Income Officer
2 months ago
We are seeking a highly skilled and motivated individual to join our income management team as an Income Officer. As a key member of our team, you will be responsible for managing a patch of around 1000 homes, developing relationships with customers, and providing guidance on benefits and income maximisation.
Key Responsibilities- Manage a patch of around 1000 homes, taking the time to develop relationships with customers and provide guidance on benefits and income maximisation.
- Provide advice and support to customers having difficulties with rent payments, with a focus on tenancy sustainment.
- Work collaboratively with other departments to come up with solutions and deliver the best customer experience possible.
- Have a positive attitude and be a consistent, engaged team player, proactive and able to prioritise your workload.
- Have a willingness to find a solution for customers' individual needs, including effectively negotiating repayment arrangements.
- Have good IT skills, attention to detail, and an excellent work ethic.
We are a housing association that owns and provides 46,000 homes for people who can't access market housing. We have individual relationships with more than 110,000 customers and a strong balance sheet. Our mission is to provide safe, secure, and affordable homes to our customers, and we are committed to recruiting, developing, and retaining colleagues who are representative of the diverse communities we work with.
What We OfferWe offer a range of benefits, including a competitive salary, excellent training and development opportunities, and a positive and inclusive work environment. We are a proud Disability Confident employer and are certified by Great Place to Work as one of the UK's Best Places to Work for Women.
