Sales and Retention Professional
2 weeks ago
We are seeking a highly motivated and results-driven Sales and Retention Executive to join our Activation and Retention Team at eMed Healthcare. As a key member of our team, you will play a critical role in driving sales growth, building strong customer relationships, and ensuring exceptional customer satisfaction.
Key Responsibilities- Identify and pursue new sales opportunities with prospective customers, leveraging your exceptional communication and negotiation skills to close deals.
- Build and maintain strong, long-lasting relationships with customers, providing ongoing support and education on our products and services.
- Proactively reach out to new and existing customers to support their onboarding journey, assess satisfaction, and address any concerns.
- Implement strategies to improve customer retention and reduce churn, analyzing data and making informed decisions to drive business growth.
- Be the point of contact for customers wishing to cancel or renew their subscriptions, providing timely and accurate information and resolving issues efficiently.
- Achieve and exceed sales and retention targets, maintaining detailed records of customer interactions, sales, and retention activities in our CRM system.
- 2+ years of experience working in customer service, sales, retention, or account management, preferably in a healthcare setting.
- Experience working in a contact or sales centre, with a proven track record of meeting or exceeding sales targets.
- Strong problem-solving abilities, attention to detail, and excellent communication and interpersonal skills.
- Ability to work independently and collaborate as part of a team, with a high level of organisational and time management skills.
- Customer-focused with a commitment to providing exceptional service, and a positive, can-do attitude with the ability to overcome challenges and rejection.
eMed is a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We're committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
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