Customer Service Representative for Pensions

4 weeks ago

Reading, Reading, United Kingdom Wipro Full time
About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Junior Customer Service Representative for pensions. As the first point of contact for our clients, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns.

Key Responsibilities
  • Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options
  • Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat
  • Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes
  • Assist clients in navigating their online pension portal, guiding them through account setup and usage
  • Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution
  • Maintain accurate records of customer interactions and update customer profiles in our database
  • Stay up to date with changes in pension regulations and policies to provide accurate and compliant information to customers
  • Participate in ongoing training sessions to enhance knowledge of pension products and customer service best practices
  • Identify opportunities for process improvement and contribute to enhancing the overall customer service experience
Requirements
  • High school diploma or equivalent; further education or certifications in customer service or related fields is a plus
  • Proven experience in a customer service role
  • Excellent communication skills, both verbal and written, with a strong command of English language
  • Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy
About Wipro

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

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