Customer Service Representative

1 month ago

Reading, Reading, United Kingdom Tesco Full time

About the Role

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work effectively as part of a team to achieve sales targets, maintain store standards, and support colleagues as needed.
  • Process transactions accurately and efficiently, handling customer payments and returns.
  • Contribute to visual merchandising and store displays, ensuring a visually appealing and engaging shopping environment.
  • Participate in seasonal, community, and charity events, promoting a positive and inclusive atmosphere within the store.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A minimum of 16 guaranteed hours per week, with flexibility to work additional hours as needed.
  • Access to a range of benefits, including holiday pay, pension scheme, and life cover.
  • Opportunities for career development and progression within the company.
  • A supportive and inclusive work environment, with a focus on colleague well-being and development.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience.
  • The ability to work effectively as part of a team, communicating openly and collaboratively with colleagues.
  • A flexible and adaptable approach, with a willingness to learn and take on new challenges.
  • A commitment to maintaining high standards of store presentation and customer service.

Why Join Us?

At Tesco, we are committed to providing a positive and inclusive work environment, where colleagues feel valued, supported, and empowered to succeed. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, work with a talented and diverse team, and contribute to the success of our business.

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