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Medical Secretary

2 months ago


Birmingham, Birmingham, United Kingdom Priory Group Full time

About the Role

We are seeking an experienced Medical Secretary to provide efficient, professional, and effective secretarial and administrative support to our Hospital and specifically to the Consultant Psychiatrist/Doctor.

Key Responsibilities

  • Provide cross-cover within the Beverley House MDT team, as assigned by your line manager.
  • Provide exceptional customer service to our patients, ensuring a positive customer experience.
  • Organise diaries and patient appointments directly with patients and RC, ensuring the hospital provides the best possible service to patients.
  • Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
  • Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow-up arrangements, and CPA and other multi-agency meetings.
  • Recognise the importance of enquiries, issues, and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.
  • Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site HD, and in accordance with Company Policy.
  • Ensure that all documentation is correctly filed, in order that regulatory and other auditors can be satisfied.
  • Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
  • Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
  • Maintain all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
  • Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
  • Seek to continually improve processes so that the hospital can operate efficiently.
  • Work effectively with colleagues across all departments with a strong focus on the success of the hospital.
  • Take minutes of all patient-related meetings.
  • Conduct yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
  • Provide cover and support to the wider team at site as and when needed.

Requirements

  • Excellent computer and Microsoft Office skills and ability to audio-type.
  • An understanding of medical terminology is required.
  • Passionate about providing a high-quality service to the hospital.
  • Strong organisational skills, ability to prioritise own workload.
  • Detail-oriented and excellent attention to detail.
  • A team worker.
  • A high level of confidentiality and integrity required.