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Supervisor - Luxury Fashion Retailer

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About Us

FLANNELS is a luxury fashion destination for men and women, offering an edit of over 200 brands from established international designers to contemporary labels.

We pride ourselves on an innate attention to detail and a timeless style, providing a luxury lifestyle that is as traditional as it is modern. Our goal is to ensure an elegant simplicity, so nothing detracts from the brands we represent.

The Role

  • Support the daily workload and delegate tasks to the team
  • Supervise work, check completion, and deliver to the expectation set by the line manager
  • Utilize business communication tools for task completion and ensure the team understands key functions
  • Understand all processes and procedures and set an example for others
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles
  • Support maintaining store environment and housekeeping standards
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Understand how to maximize sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt the right product, place, and time compliance
  • Engage with and feedback issues to contribute to the wider business
  • Support identifying development needs within the team
  • Support senior management to coach the team
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within the store

The Requirements

  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact the sales floor commercially
  • Ability to motivate a team with effective communication

The Rewards

  • Competitive basic salary
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% In-store Uniform Discount
  • Discounted Gym membership
  • Cycle to work scheme
  • Group-wide 20% Discount across all Frasers Group brands