IT Infrastructure Manager

3 weeks ago


Wilmslow, Cheshire East, United Kingdom Candour Solutions Full time
Job Title: IT Infrastructure Manager

Candour Solutions is seeking an experienced IT Infrastructure Manager to join our team. As an IT Infrastructure Manager, you will be responsible for developing and delivering a roadmap for IT Infrastructure, ensuring that it is reliable, performant, secure, and supported by manufacturers/vendors.

Key Responsibilities:
  • Develops and delivers a roadmap for IT Infrastructure.
  • Develops and evolves a modern workplace strategy, providing end-user technology which is flexible, safe, and seamless, regardless of location.
  • Performs root cause analysis of recurring or major incidents and develops a Problem Management Roadmap.
  • Uses Capacity Management and Monitoring to influence IT investment roadmaps.
  • Builds strong relationships with business leadership to ensure customer service is delivered to a high standard and the challenges and improvements are understood to build the IT Infrastructure roadmap.
Risk and Compliance:
  • Provides oversight of processes, ensuring alignment with policy, risk management, and the requirements of ISO27001.
  • Owns the IT risk register and risk treatment plan and provides appropriate updates on IT risk to the board.
  • Works with Corporate Services Manager and Commercial team to manage responses to customer technical due diligence/audits.
Requirements:
  • Prince2 Project Management or similar, desired not essential.
  • Microsoft Certified.
  • ITIL v3 Foundation.
  • Microsoft 365 and Modern Workplace.
  • Contract and commercial negotiations.
  • Networking and Firewall technologies.
  • SaaS Platform governance & IT due diligence.
  • Excellent verbal and written communication skills, with the ability to communicate complex information to a non-technical audience.


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