IT Infrastructure Manager

1 month ago


Wilmslow, Cheshire East, United Kingdom Candour Solutions Full time

Candour Solutions is seeking a highly skilled IT Infrastructure Manager to lead the company's technology roadmap. As a key member of the IT team, you will be responsible for strategically planning and supporting the change/development IT team.

Key Responsibilities:
  • Develop and deliver a roadmap for IT Infrastructure.
  • Develop and evolve a modern workplace strategy, providing end-user technology that is flexible, safe, and seamless, regardless of location.
  • Perform root cause analysis of recurring or major incidents and develop a Problem Management Roadmap.
  • Use Capacity Management and Monitoring to influence IT investment roadmaps.

You will build strong relationships with business leadership to ensure customer service is delivered to a high standard and that the challenges and improvements are understood to build the IT Infrastructure roadmap.

Risk and Compliance:
  • Provide oversight of processes, ensuring alignment with policy, risk management, and the requirements of ISO27001.
  • Own the IT risk register and risk treatment plan and provide appropriate updates on IT risk to the board.
  • Work with Corporate Services Manager and Commercial team to manage responses to customer technical due diligence/audits.

You will ensure that the IT Infrastructure is reliable, performant, secure, and supported by manufacturers/vendors. Develop ongoing strategies to ensure consistency, supportability, and the security of our network, server, and cloud architectures.

Requirements:
  • Prince2 Project Management or similar, desired not essential.
  • Microsoft Certified.
  • ITIL v3 Foundation.
  • Microsoft 365 and Modern Workplace.
  • Contract and commercial negotiations.
  • Networking and Firewall technologies.
  • SaaS Platform governance & IT due diligence.

Excellent verbal and written communication skills, with the ability to communicate complex information to a non-technical audience.



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