IT Infrastructure Manager
1 month ago
Candour Solutions is seeking a highly skilled IT Infrastructure Manager to lead the company's technology roadmap. As a key member of the IT team, you will be responsible for strategically planning and supporting the change/development IT team.
Key Responsibilities:- Develop and deliver a roadmap for IT Infrastructure.
- Develop and evolve a modern workplace strategy, providing end-user technology that is flexible, safe, and seamless, regardless of location.
- Perform root cause analysis of recurring or major incidents and develop a Problem Management Roadmap.
- Use Capacity Management and Monitoring to influence IT investment roadmaps.
You will build strong relationships with business leadership to ensure customer service is delivered to a high standard and that the challenges and improvements are understood to build the IT Infrastructure roadmap.
Risk and Compliance:- Provide oversight of processes, ensuring alignment with policy, risk management, and the requirements of ISO27001.
- Own the IT risk register and risk treatment plan and provide appropriate updates on IT risk to the board.
- Work with Corporate Services Manager and Commercial team to manage responses to customer technical due diligence/audits.
You will ensure that the IT Infrastructure is reliable, performant, secure, and supported by manufacturers/vendors. Develop ongoing strategies to ensure consistency, supportability, and the security of our network, server, and cloud architectures.
Requirements:- Prince2 Project Management or similar, desired not essential.
- Microsoft Certified.
- ITIL v3 Foundation.
- Microsoft 365 and Modern Workplace.
- Contract and commercial negotiations.
- Networking and Firewall technologies.
- SaaS Platform governance & IT due diligence.
Excellent verbal and written communication skills, with the ability to communicate complex information to a non-technical audience.
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