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Client Relationship Manager

2 months ago

Manchester, United Kingdom Robert Walters Full time

Job Summary:

We are seeking a highly skilled and experienced Account Manager to join our team at Robert Walters. As an Account Manager, you will be responsible for managing a portfolio of clients, identifying revenue opportunities, and delivering exceptional customer service.

Key Responsibilities:

  • Manage a portfolio of clients, developing and nurturing relationships to drive business growth.
  • Identify and pursue new business opportunities through effective communication and negotiation.
  • Negotiate renewal terms with clients to ensure long-term partnerships.
  • Maintain accurate client records and work towards internal key performance indicators (KPIs).
  • Deliver consultancy services to clients, including product options such as onsite training and Critical Incident Stress Management (CISM).
  • Achieve self-generated new business client wins per quarter and provide regular updates on renewal and activity.

Requirements:

  • Excellent attention to detail, accuracy, and consistency.
  • Exceptional customer service skills across all channels.
  • Ability to build rapport and trust with clients to forge meaningful business relationships.
  • Commerciality and the ability to apply knowledge in a practical manner.
  • Energy, commitment, and drive with dedication to the role.
  • Proven track record of working to KPIs.
  • Strong IT skills.

About the Company:

Our client is a leading provider of Employee Assistance Programs (EAPs) and Occupational Health services, supporting over 80,000 organisations and 13 million lives across the UK and Ireland. With a strong track record of growth and a global presence, this is an exciting opportunity to join a dynamic and expanding business.