Operations Team Lead

6 days ago


Kingston upon Thames, Greater London, United Kingdom iQ Student Accommodation Full time
About the Role

We are seeking an experienced and motivated Assistant Manager to join our Operations Team at iQ Student Accommodation. As a key member of our team, you will assist our Operations Manager in the day-to-day running of our sites, ensuring a positive and memorable experience for our residents.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Administrative Tasks: Complete administrative tasks, including logging of maintenance requests, filing, and preparing notices, as well as updating databases to ensure accurate and up-to-date information.
  • Team Support: Assist the Operations Manager in managing the team, including deputizing in their absence, and providing guidance and support to team members as needed.
  • Health and Safety: Ensure compliance with health and safety standards, identifying and mitigating potential risks to residents and staff.
  • Leadership Development: Develop your leadership and management skills, with opportunities to take on additional responsibilities and contribute to the growth and development of the team.
What We Offer
  • Competitive Salary: A competitive salary package, including a discretionary bonus scheme.
  • Benefits Package: A comprehensive benefits package, including 25 days annual leave, plus bank holidays, and an extra day off for your birthday.
  • Pension Scheme: A pension scheme, with employer matching up to 8%.
  • Professional Development: Opportunities for professional development and growth, including training and development programs.
About iQ Student Accommodation

iQ Student Accommodation is a leading provider of student accommodation in the UK, with a portfolio of over 76 sites across 27 cities. We are committed to creating a truly inclusive culture, where everyone feels welcome and valued.


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