Senior Project Lead
3 weeks ago
Role Overview
We are seeking a seasoned Senior Project Lead to oversee operations and project management within the network and infrastructure sector.
Key Responsibilities
- Deliver project management expertise in a network operations center setting.
- Manage risks and issues effectively to ensure project success.
- Operate within a Service Level Agreement (SLA) governed ITIL framework.
- Demonstrate a comprehensive understanding of Business As Usual (BAU) operational processes.
- Exhibit advanced proficiency in Microsoft Office applications, particularly MS Project.
- Coordinate project planning and resource allocation efficiently.
- Ensure timely delivery of projects while adhering to budgetary constraints and quality benchmarks.
- Comply with customer policies and operational procedures.
- Maintain up-to-date knowledge of Cyber Security Compliance protocols and strategies.
- Engage with clients effectively, articulating technical requirements clearly.
- Assist the program manager in gathering and reporting Key Performance Indicators (KPIs).
- Possess a minimum of 5 years of relevant experience.
- Exhibit exceptional written and verbal communication skills.
- Provide IT customer support while liaising with various stakeholder levels, including end-users, suppliers, and IT leadership.
Qualifications and Requirements
- Certification in ITIL and Prince2 methodologies.
- A Bachelor's degree in Computer Science, Computer Engineering, or Information Technology.
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