Senior Project Lead

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Infinity Quest UK Full time

Role Overview

We are seeking a seasoned Senior Project Lead to oversee operations and project management within the network and infrastructure sector.

Key Responsibilities

  • Deliver project management expertise in a network operations center setting.
  • Manage risks and issues effectively to ensure project success.
  • Operate within a Service Level Agreement (SLA) governed ITIL framework.
  • Demonstrate a comprehensive understanding of Business As Usual (BAU) operational processes.
  • Exhibit advanced proficiency in Microsoft Office applications, particularly MS Project.
  • Coordinate project planning and resource allocation efficiently.
  • Ensure timely delivery of projects while adhering to budgetary constraints and quality benchmarks.
  • Comply with customer policies and operational procedures.
  • Maintain up-to-date knowledge of Cyber Security Compliance protocols and strategies.
  • Engage with clients effectively, articulating technical requirements clearly.
  • Assist the program manager in gathering and reporting Key Performance Indicators (KPIs).
  • Possess a minimum of 5 years of relevant experience.
  • Exhibit exceptional written and verbal communication skills.
  • Provide IT customer support while liaising with various stakeholder levels, including end-users, suppliers, and IT leadership.

Qualifications and Requirements

  • Certification in ITIL and Prince2 methodologies.
  • A Bachelor's degree in Computer Science, Computer Engineering, or Information Technology.


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