Duty Manager

4 weeks ago


Colchester, Essex, United Kingdom SSP Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations and consistently aims to improve service.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements
  • At least 1 year experience working as a supervisor in hospitality or retail role.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of customer service principles and practices.
  • Ability to work effectively in a team environment.
What We Offer
  • Competitive pay rates.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A range of employee benefits, including discounts on food and merchandise.
  • A chance to work with a global company that values diversity and inclusion.

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