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Reception Operations Specialist

2 months ago


London, Greater London, United Kingdom Aire Ancient Baths Full time

Position Overview:

As a Front Desk Receptionist, you will play a crucial role in overseeing the reception area, ensuring seamless coordination of all front desk operations during your shift while providing exceptional customer service with a warm and welcoming demeanor.

Your daily responsibilities will include greeting and assisting our guests, managing incoming calls and emails, addressing inquiries, and resolving any issues that may arise.

We seek an individual who is entirely focused on customer satisfaction and can help us identify sales opportunities and enhance upselling during guest check-ins. Comprehensive training will be provided to familiarize you with our extensive range of services and experiences, enabling you to embody the AIRE expertise.

You will appreciate our inviting environment, where history meets modern luxury, creating a unique and enchanting atmosphere.

Our supportive team will be there to assist you from day one, helping you gain valuable knowledge and skills.

This is a remarkable opportunity to become part of our vibrant establishment, where you can immerse yourself in the AIRE experience.

Candidate Profile:

  • Previous experience in the hospitality sector is essential.
  • Proficiency in English is required.
  • A strong customer-centric approach and excellent interpersonal abilities are necessary.
  • Flexibility in scheduling is important, as shifts may include evenings, weekends, and holidays.

Benefits Offered:

  • Competitive hourly wage of £13.13.
  • Permanent employment contract.
  • Complimentary coffee in our staff canteen.
  • A special AIRE experience gift on your birthday.
  • 30% discount on all our services.
  • Additional compensation for weekend and overtime work.