Field Support Engineer
3 weeks ago
Exciting Career Opportunity with a Leading International Technology Firm
We are seeking a dedicated Field Support Engineer to become an integral part of our esteemed Managed Service Provider (MSP) team, catering to prestigious clients in the industry. This role offers a unique chance to enhance your professional journey.
What We Offer:
- Attractive salary range of £40,000 - £50,000 annually
- Generous annual leave of 40 days
- Profit-sharing partnership program
- Business travel card included
Primary Duties:
- Serve as the main point of contact for clients
- Promptly address incoming inquiries and incidents
- Provide regular updates to clients in accordance with SLA standards
- Escalate urgent matters to management
- Ensure client sites fulfill business needs
- Install, test, and maintain both hardware and software systems
- Document procedures and manage service tickets
Essential Qualifications:
- Minimum of 5 years of experience in a similar capacity
- Proficient in cyber essentials, GDPR compliance, and Office 365 Cloud solutions
- Familiarity with network infrastructure, Windows Server, Azure, and client configurations
- Excellent communication and problem-solving skills
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