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Field Support Engineer

2 months ago

Uxbridge, United Kingdom DevFinders Full time

Exciting Opportunity with DevFinders

We are a distinguished Managed Service Provider (MSP) catering to prominent organizations in the industry. We are seeking a dedicated Field Engineer / Onsite Engineer to enhance our innovative team and elevate your professional journey.

What We Offer:

  • Attractive salary range of £40,000 - £50,000 annually
  • Ample 40 days of paid annual leave
  • Profit-sharing partnership scheme
  • Business travel card included

Primary Duties:

  • Serve as the main point of contact for clients
  • Address incoming inquiries and incidents efficiently
  • Provide timely updates to clients in accordance with SLA standards
  • Escalate urgent matters to management
  • Ensure client locations align with business needs
  • Install, test, and maintain both hardware and software systems
  • Document procedures and manage support tickets

Essential Qualifications:

  • Minimum of 5 years in a comparable position
  • Proficiency in cyber essentials, GDPR compliance, and Office 365 Cloud
  • Familiarity with network infrastructure, Windows Server, Azure, and client configurations
  • Excellent communication and problem-solving skills